Exchanges, Returns & Replacements

Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you need to exchange an item from your order there are a few things you need to be aware of.

LOST PACKAGE
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.

SIZING EXCHANGE
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order.  On large orders we do not offer size replacements on more than 2 mugs in the order.  .

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you have received for quality control purposes and we can offer a refund or replacement.

If there is any issue where you just doesn't like the product we do not offer replacements or refunds since we do print on demand for custom products.

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

What we need to make a replacement order:

  1. Please provide the name and email.
  2. Please provide the order number
  3. Please provide picture of wrong/ damaged item.
  4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Email us at woof@pupsmugs.com or use our contact form.

Once we receive this we will print a replacement product and send it right out!